Support
Backfield AI Support
Need help with Backfield AI? Find answers, contact our team, or review our policies below.
Contact Support
Email us at support@backfield.ai.
We typically respond within 1–2 business days.
Help / FAQ
How do I create or access my Backfield account?
If you already have an account, sign in from the app or website using the same email you used to register. If you need help accessing your account, email support and our team will assist you.
How do I upload or analyze athlete video?
Use the main Backfield experience to upload supported video from the app or web flow. If something is not working as expected, contact support with the device, browser, or app details and we will help troubleshoot.
How do I manage my subscription?
Subscription management depends on how you signed up. If you need to change or cancel a plan, contact support and include the email on your account so we can point you to the correct billing flow.
How do I restore purchases?
If you purchased through Apple or another app store and do not see your purchase reflected, contact support with the purchase email and receipt details so we can review it.
How do I delete my account?
You can request account deletion and deletion of associated personal data by emailing support from the address on your account. Include the account email and a clear deletion request so we can process it.
How do I report a bug or technical issue?
Email support with a short description of the issue, the page or feature involved, and any screenshots or screen recordings that may help us reproduce it.
Policies & Legal
Backfield – Account & Data Deletion
Backfield allows users to delete their account directly inside the app or by request.
Delete your account in the app
- Open Backfield
- Go to Settings
- Tap Account Details
- Tap Delete Account
- Confirm deletion
Request deletion manually
If you are unable to access the app, you can request account deletion by emailing:
Include:
- The email associated with your account
- Subject line: "Delete My Account"
What data is deleted
- Account information (email and profile data)
- Nutrition and fitness tracking data
- App usage data associated with your account
Data retention
- Some data may be retained for up to 30 days for security and fraud prevention
- After this period, data is permanently deleted
Important
- Account deletion is permanent and cannot be undone
- Active subscriptions must be managed through App Store or Google Play
Need More Help?
If you still need help, contact our support team at support@backfield.ai.
You can also return to the main site from the navigation above.